Shipping Information
At Suave Boutique, we strive to deliver your elegant footwear selections with care and efficiency. Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Methods & Delivery Times
Shipping Destinations
We ship worldwide except to certain remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges
We want you to be completely satisfied with your Suave Boutique purchase. If you’re not happy with your item, we offer a straightforward return and exchange policy.
Return Policy Details
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, unworn, unwashed, with original tags and packaging
- Original Proof: Include a copy of your invoice or packing slip
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Customized or made-to-order items
- Safety shoes (if applicable)
- Sandals and barefoot shoes without their hygienic protection intact
- Items damaged by misuse
Return Process
- Contact Us: Email [email protected] within 15 days of receiving your order with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you want a refund or exchange (specify size/model for exchanges)
- Receive Authorization: Our team will email you return instructions and authorization
- Prepare Package: Include items in original packaging with all tags and accessories
- Ship Back: Use a trackable shipping method with insurance (return shipping costs are your responsibility unless we made an error)
- Confirmation: We’ll email you once we receive and inspect your return
Refund Information
- Processing Time: 7-10 business days after we receive your return
- Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: Original shipping costs are non-refundable unless the return is due to our error
Exchange Information
- Exchanges are subject to product availability
- Price differences will be adjusted accordingly
- We cover shipping costs for exchanged items
- Processing time follows our standard shipping timeline
Need Assistance?
Our elegant and professional customer service team is happy to help with any questions about shipping or returns.
Email: [email protected]
Mail: Suave Boutique, Service Clientèle Retours, 53 Rue Bailleul, 75001 Paris, France
We reserve the right to refuse returns that don’t meet our policy conditions. This policy applies to all orders placed on www.chaussuresenlignefr.com.